Contact us

Welcome

Hi and thank you for coming to our shop!

I and my sister Galina create every item you will find here and we hope you will love them. We are designers of APILAT creative atelier.

You can contact me on WhatsApp, Telegram or Viber
+38066 031 5770

You can follow us on Facebook:

https://www.facebook.com/Apilatwedding/

And you can find more photos on our site

www.apilatwedding.com

Shipping details

We provide worldwide standard and express shipping methods. Standard shipping takes 1-4 weeks (it depends on your country). Write us, if you wand express shipping because usually in items are standard shipping settings. I will add express shipping to items what you need. Express shipping takes 1-5 days. Please, feel free to contact us if you have any questions about shipping to your country. If you don't find your country on the list, write us, we will do all possible to help you.

Refunds, returns & exchanges

I would like to provide you with the following information:

In the event that an online purchase does not meet your expectations, Alingerie accepts returns of unused items within 7 days from the date of shipment.

We will be happy to accept items in the original packaging, unused, and with all tags/labels attached.

For hygienic reasons, we cannot accept returns of stockings, opened briefs or other items that have come in direct skin contact.

Alingerie reserves the right to refuse the return/exchange of any merchandise that does not meet the above requirements.

To initiate a return, please send an email to apilatik [!at] gmail.com listing your Name, Order Number, and items code you would like to return and specifying the reason you are returning the product: if you prefer a refunding or if you prefer to exchange the size/colour of the same article purchased, if available.

A customer service member will reply within 48 hours,except for the week-end and festive closures, with a Return Authorization Number and the instructions on how to proceed.

Please be informed that the shipment costs to send back goods are AT YOUR CHARGE. You can choose the courier you prefer. It is not necessary to use DHL, but for your security we advice choosing a courier or a post service that consents to YOU the tracking and the return receipt of your shipment. Alingerie does not take on the responsibility of your return shipment.

For product EXCHANGES Alingerie will waive shipping charges on your re-order. Important: in case of exchange, please be informed that that we will not accept returns of purchased items that have been previously returned.

ATTENTION: In case of refund we can send back you the price of item minus 15%.

CUSTOM ORDERS:
Also we make our lingerie according measurements of our client. We do everything possible all our items fits to your body. As your lingerie is made especially for you and to your sizing and height we cannot offer returns, but this has never been a problem. We can post fabric swatches and also provide further images when requested- we are here to help you as much as we can and understand that purchasing your wedding lingerie is very important, but our items will not disappoint as they are even more beautiful in real life! All items undergo high-grade professional quality control to ensure fabrics and manufacturing is of the highest standard. In case of a manufacturing fault items can be returned for a replacement/repair.

SAMPLES:
To be sure that you will like material that we use our lingerie you can order saples of fabrics and lace. You just need to write in what model you are iteresting and place order for samples using this email apilatwedding@gmail.com

Additional information

Regarding payment: I'd like to inform you that now we accept:
1) PayPal
2) SWIFT (IBAN) transfer. In this case we provide discount 12% for our products and shipping costs. (if you will be interesting in paying in this kind please let me know about this, because I will need to add new listing for you).
3) Westren Union
4)Debit/Credit card
Write us, if you want pay with one of this kinds.

APILAT

Welcome to our atelier, small sewing studio in Kyiv, Ukraine!