I would like to provide you with the following information:
In the event that an online purchase does not meet your expectations, Alingerie accepts returns of unused items within 7 days from the date of shipment.
We will be happy to accept items in the original packaging, unused, and with all tags/labels attached.
For hygienic reasons, we cannot accept returns of stockings, opened briefs or other items that have come in direct skin contact.
Alingerie reserves the right to refuse the return/exchange of any merchandise that does not meet the above requirements.
To initiate a return, please send an email to apilatik [!at] gmail.com listing your Name, Order Number, and items code you would like to return and specifying the reason you are returning the product: if you prefer a refunding or if you prefer to exchange the size/colour of the same article purchased, if available.
A customer service member will reply within 48 hours,except for the week-end and festive closures, with a Return Authorization Number and the instructions on how to proceed.
Please be informed that the shipment costs to send back goods are AT YOUR CHARGE. You can choose the courier you prefer. It is not necessary to use DHL, but for your security we advice choosing a courier or a post service that consents to YOU the tracking and the return receipt of your shipment. Alingerie does not take on the responsibility of your return shipment.
For product EXCHANGES Alingerie will waive shipping charges on your re-order. Important: in case of exchange, please be informed that that we will not accept returns of purchased items that have been previously returned.
ATTENTION: In case of refund we can send back you the price of item minus 15%.
Also we make our lingerie according measurements of our client. We do everything possible all our items fits to your body. As your lingerie is made especially for you and to your sizing and height we cannot offer returns, but this has never been a problem. We can post fabric swatches and also provide further images when requested- we are here to help you as much as we can and understand that purchasing your wedding lingerie is very important, but our items will not disappoint as they are even more beautiful in real life! All items undergo high-grade professional quality control to ensure fabrics and manufacturing is of the highest standard. In case of a manufacturing fault items can be returned for a replacement/repair.
To be sure that you will like material that we use our lingerie you can order saples of fabrics and lace. You just need to write in what model you are iteresting and place order for samples using this email email@example.com